What exactly should I measure?
Five numbers, and they take about ten minutes with a tape measure. Write them down rather than trusting memory, because the useful comparison is between numbers, not impressions.
- The piece: width, height and depth at the widest points, including feet, arms and any fixed cushioning. A sofa's diagonal — corner to opposite corner across the depth — is the number that actually matters at a turn.
- The narrowest doorway on the route, measured inside the frame with the door open. If the door can be unscrewed from its hinges, measure that too; it usually buys an extra inch and a half.
- The stair turn, meaning the width of the landing at the tightest point and the ceiling height above it. A straight run is almost never the problem; a half-landing turn almost always is.
- The elevator: door opening width and height, plus car depth and diagonal. Freight elevators take taller loads than passenger cars, which is the main reason to book one.
- The hallway, measured at its narrowest and at any corner the piece must pivot around.
Which pieces actually get stuck?
Sectionals are first, and it is rarely the size — it is that the connecting hardware was assembled in the room and nobody kept the instructions. Sofa beds are second: a steel folding mechanism makes them a third heavier than they look and removes any flex in the frame. After that come oversized dining tables with fixed pedestals, armoires and wardrobes taller than the ceiling clearance at a stair turn, and anything that was carried in before a renovation closed a wall.
The honest answer for most of these is that they come apart. Disassembly is normal work, not a failure — bed frames, sectionals, desks and shelving are designed to separate. What is not designed to separate is an upholstered one-piece frame, and that is the case where measuring in advance saves you from finding out at the worst moment. Our furniture removal page covers how we handle both.
What do Vancouver condo buildings actually require?
More than most people expect, and the requirements are the building's rather than ours. A freight elevator booking is standard, usually made through the concierge or the property manager and often a few days out. Many buildings require lobby and elevator protection — padded blankets on the car walls, floor covering in the lobby — and some require a certificate of insurance from the moving or removal company on file before the crew is allowed up.
Loading bay windows are the constraint people forget. In downtown towers and along Lonsdale, the bay is frequently allocated in one-hour blocks, and arriving outside yours means waiting. Tell us the building when you book and we arrange the bay, the elevator and the paperwork; it is routine, but it is not instant, which is the argument for booking a few days ahead rather than the night before.
Will a charity take my furniture?
The standard is narrower than most people assume, and it is worth knowing before you plan around it. Charities and thrift partners generally accept pieces that are clean, structurally sound, complete with their hardware, free of pet damage and odour, and from a smoke-free home. They generally decline torn or heavily worn upholstery, water damage of any kind, particle-board units that have started to sag or swell, and anything missing the bolts that hold it together.
Mattresses are their own category: most Vancouver charities no longer accept used mattresses at all, for hygiene and bed-bug reasons, so recycling is nearly always the route. Our mattress disposal guide covers every legal option and what each costs. For everything else, if a piece qualifies it leaves the load, which means it also leaves the bill.
What should I photograph before booking?
Photos price the job more accurately than any description, and the ones that help are not the obvious ones. Take a wide shot of the piece from the front, one from the side so the depth reads, and a close-up of any connection point or mechanism. Then photograph the route: the doorway, the stair turn from the bottom looking up, the hallway, and the elevator door with the car visible. If the piece is on an upper floor, include the flight of stairs.
That set turns a guess into a firm range, usually back within hours — and it means nobody is standing in your living room re-quoting. What moves a price up is almost always access rather than the item, and access is exactly what a photograph shows and a phone call does not. The cost guide explains how the ranges are built.
We do this work across North Vancouver, Vancouver, West Vancouver and Burnaby. If you are clearing a whole office rather than a room, see commercial cleanouts.
Frequently asked questions
How do I know if my sofa will fit through the door?+
Compare the sofa's smallest dimension — usually its depth, or its diagonal across the depth — against the narrowest point on the route measured inside the door frame. If the smallest dimension clears, it goes. Removing the door from its hinges typically buys another inch and a half.
Do you take furniture apart if it will not fit?+
Yes, and it is part of the job rather than a surcharge. Bed frames, sectionals, desks and shelving are designed to separate. One-piece upholstered frames are the genuine exception, which is why measuring first matters — it turns a surprise on the day into a plan made in advance.
How far ahead should I book if I live in a condo?+
A few days, because the building sets the pace rather than we do. Freight elevator reservations, loading bay windows and certificates of insurance all go through the concierge or property manager, and none of them happen the same evening. Tell us the building and we arrange all three.
What condition does furniture need to be in to be donated?+
Clean, structurally sound, complete with its hardware, free of pet damage and odour, and from a smoke-free home. Torn upholstery, water damage and sagging particle board do not qualify. Used mattresses are declined almost everywhere in Vancouver for hygiene reasons and go to recycling instead.
Does it cost more to remove furniture from an upper floor?+
It can, because stairs and long carries add crew time, which is the real variable in a furniture job. A photo of the stairwell and the route lets us price that accurately before you book, rather than discovering it on arrival. The access, not the item, usually decides the band.
